HOW LONG IS THE MASTERCHEF WARRANTY PERIOD?
The standard warranty period for MasterChef products is 1 year from the date of purchase. If you register your product upon purchase via the product registration form, your warranty period will be extended to 24 months (from point of purchase).
Please contact our customer service team regarding your product for specific warranty duration.
WHAT DOES THE MASTERCHEF WARRANTY COVER?
Our warranty covers the replacement of your product if it experiences defects in materials or workmanship under normal household use during the warranty period.
WHAT IS NOT COVERED UNDER THE MASTERCHEF WARRANTY?
The warranty does not cover:
- Accidental damage, misuse, or neglect
- Normal wear and tear (e.g., scratches, discoloration)
- Consumable parts (e.g. blades, seals, batteries (if applicable)
- Damage caused by improper use or unauthorized modifications
- Products purchased from unauthorized sellers
HOW DO I CLAIM A WARRANTY REPLACEMENT?
To request a replacement, please provide:
- Proof of purchase (receipt or order confirmation)
- A brief description of the issue
- Photos or videos (if applicable)
You can submit your warranty claim via our contact form or email our customer care team directly at support@masterchef.com
DO I NEED TO RETURN MY FAULTY PRODUCT?
In most cases, we do not require a return. However, we may ask for additional details or request the product be sent back for verification before issuing a replacement.
CAN I GET A REPLACEMENT IF MY PRODUCT IS A GIFT?
Yes, as long as you provide a valid proof of purchase from an authorized retailer or online marketplace.
HOW LONG DOES IT TAKE TO RECEIVE MY REPLACEMENT?
Once your claim is approved, we will dispatch your replacement within 48 hours. Shipping times may vary based on location.
IS MY WARRANTY TRANSFERABLE?
No, the warranty is only valid for the original purchaser and is non-transferable.